Order Processing

Orders with in-stock items are generally shipped one to two business days after your order is placed. Orders are processed Mon-Fri during normal business hours.

Please note that while we have many cross stitch kits made up, not all of them that are on our website are kitted and ready to mail. Therefore, kit orders may take additional days before they are ready.

We try to keep customers updated about any order delays. If you haven't received your expected order and you haven't received any order updates, feel free to reach out to us.

Please note that your credit card is not charged until your order is ready to be mailed. Credit cards are processed in our store and not through our website. You will know your order is on it's way to you when you see a charge from Country Sampler on your credit card.

Shipping

While we try our best to have our website calculate shipping costs correctly, sometimes we don't get it right. To ensure accuracy for website orders, we re-calculate the shipping cost in our shop, and adjust it as needed prior to mailing. We will contact you if shipping charges are more than were indicated when you placed your order. Please contact us if you have questions about shipping.

We typically use USPS for shipping. If you provide us with an email address, USPS will email you package tracking information.

Returns/Exchanges

Returns/exchanges are at the discretion of management. Any returns/exchanges must be initiated within 14 days of purchase and will be charged a 15% restocking fee. Patterns and precut fabric are NOT able to be returned. Shipping charges are not refundable.

Please contact us as soon as possible (no later than 14 days after your purchase) if you receive a damaged, defective or incorrect item so that we can remedy the situation.